Technical Experience

2019–2021 TriCollege Library Consortium (Bryn Mawr, Haverford, Swarthmore) | Jr. Digital Library Developer - Learned to use and manage the Islandora system for our digital repositories. Upgraded Special Collections software and website. Managed small projects working with Ex Libris Alma integrated library system and Primo discovery interface. 

2006–2018 Freelance IT Specialist - IT Support, network design/setup, tech repairs, website set up.

2013–2015 Galloway Ridge at Fearrington | Pittsboro, NC - IT Support Specialist - Administered phone/voicemail systems, migrating from analog/digital to VoIP. Managed 300+ users and 200+ devices in Active Directory and Exchange Server. Resolve issues and queries related to computer networks, hardware, and software

2007–2011 SHOE SHOW, INC. | Concord, NC - Technology Specialist - Supervised CCTV and alarm systems for over 700 retail locations. Resolve issues and queries related to computer networks, hardware, and software. Configure and troubleshoot Point-of-Sale devices on call. Run, terminate, and diagram network/phone cabling. Maintained tape and disk backups

Library Experience

Jan–Nov 2019 Orange County Public Library | Hillsborough, NC - Library Assistant - Serve public computer lab, answer technical questions.Welcome public, handling circulation requests in person and over phone.Shelving, organizing library materials.

1997–2007 Rowan Public Library | Salisbury, NC - Library Assistant - Processed, repaired, and withdrew library materials.Created labels for book plates in-house instead of sending off to printersServed public computer lab, helping patrons and co-workers with Internet access and technical questions

Boards and Memberships

Various-Present | North Carolina Library Association  - Member

2015-Present | North Carolina Writers’ Network  - Member

2014-Present | North Carolina Poetry Society - Member

2004-2007 | Salisbury (NC) Parks & Recreation Advisory Board - Member

2003-2005 | Metrolina Library Association - Board of Directors - Director of Public Libraries

General Experience

2017–2019 Treehouse Literary Magazine | Durham, NC - Poetry Editor - Judging directly and with others on editorial board to determine inclusion into journal

2017–2018 S&H Youth and Adult Services | Salisbury, NC - Medical Records Specialist - Digitized documents and entered information into EHR system. Handled release of information requests. Organized, retrieved, and assembled medical record charts

2000–2002 Rowan Regional Medical Center | Salisbury, NC - Medical Records Clerk - Assembled charts, retrieved records from hospital floors and other campuses, handled release of information requests by patients and other offices, ensured medical records were shelved and stored properly