2006–Present Freelance IT Specialist - IT Support, network design/setup, tech repairs, website set up.

2013–2015 Galloway Ridge at Fearrington | Pittsboro, NC - IT Support Specialist - Administered phone/voicemail systems, migrating from analog/digital to VoIPManaged 300+ users and 200+ devices in Active Directory and Exchange ServerResolve issues and queries related to computer networks, hardware, and software

2007–2011 SHOE SHOW, INC. | Concord, NC - Technology Specialist - Supervised CCTV and alarm systems for over 700 retail locationsResolve issues and queries related to computer networks, hardware, and softwareConfigure and troubleshoot Point-of-Sale devices on callRun, terminate, and diagram network/phone cablingMaintained tape and disk backups

2019–Present Orange County Public Library | Hillsborough, NC - Library Assistant - Serve public computer lab, answer technical questions.Welcome public, handling circulation requests in person and over phone.Shelving, organizing library materials.

1997–2007 Rowan Public Library | Salisbury, NC - Library Assistant - Processed, repaired, and withdrew library materials.Created labels for book plates in-house instead of sending off to printersServed public computer lab, helping patrons and co-workers with Internet access and technical questions

Various-Present | North Carolina Library Association  - Member

2015-Present | North Carolina Writers’ Network  - Member

2014-Present | North Carolina Poetry Society - Member

2004-2007 | Salisbury (NC) Parks & Recreation Advisory Board - Member

2003-2005 | Metrolina Library Association - Board of Directors - Director of Public Libraries

2017–2019 Treehouse Literary Magazine | Durham, NC - Poetry Editor - Judging directly and with others on editorial board to determine inclusion into journal

2017–2018 S&H Youth and Adult Services | Salisbury, NC - Medical Records Specialist - Digitized documents and entered information into EHR systemHandled release of information requestsOrganized, retrieved, and assembled medical record charts